Return and refund policy

If your items are not what you expected, or faulty when they arrive, you can return the order to us within 14 days of purchase for either an exchange for refund. We will pay for postage in these instances. 

If, for whatever reason, you change your mind, you can return the order at your expense for either a refund or exchange. This does not effect your statutory rights.

Please send the order to us: 

Connell Guides 
Spye Arch House
Spye Park 

If you have any questions please feel free to contact us: / Tel: 02079932644